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Wensleydale Heifer Frequently Asked Questions

Hotel FAQs

Is the hotel dog friendly?

Yes! We charge £30 per stay for a dog to stay in any room & they are provided with a bed & treat on arrival. We also have dog friendly areas for dinner & breakfast (where they will get a sausage!) See our DOG POLICY

All our rooms are deep cleaned after a dog visit and different soft furnishings will be used.

 

Do I need to pay a deposit for a hotel reservation?

Yes… See our CANCELLATION POLICY

 

What are the check in & check out times for the Hotel?

Check in time is from 3pm. We do ask guests kindly not to arrive earlier than this time.
Check out is 11am (10am in the Hideaway).

 

Do you have Twin Rooms?

We have 2 rooms which can be made into a Twin: these are Black Sheep & Heifer Gin. Please mention this on booking as these rooms are set as double rooms as standard.

 

Which rooms are on the ground floor?

We have 2 rooms on the ground floor- these are Champagne & Chocolate Heaven. We do also have our Heifer Hideaway which is a bungalow.

 

Does the Hotel have a Lift?

No, unfortunately due to the layout of the building there is no lift available.

 

Are Children allowed to stay

Yes! Children are more than welcome and extra beds are charged at £35.00, not all rooms can fit extra camp beds so please do check with Reception.

Please note we do not have any interconnecting rooms.

 

Do any of your rooms have air conditioning?

Yes! We have 6 rooms that are air conditioned as well as the Heifer Hideaway. These are: Heifer, All Creatures Great & Small, James Bond, Night at the Movies, Champagne & Chocolate Heaven.

 

Do you rooms have walk in showers?

Not all of our rooms have walk in showers. The ones that do are: Middleham Racing (No Bath), Chocolate, James Bond, Night at the Movies, Champagne & Chocolate Heaven.

 

I have a voucher for a mid-week package- can I use this on a weekend?

Yes! We do offer an upgrade system for guests who wished to upgrade their package vouchers to a weekend. This can also apply it you wished to upgrade the standard of bedroom as well.

 

Do you offer any extras to make a celebration special?

If you are coming to the heifer for a special occasion, whether you are staying overnight or coming to dine with us, our team will make you feel as special as possible!
Please mention on booking you are coming for a celebration & we will mark your occasion with a balloon, card & small gift from us all. We can also add various extras in your room or table to help you celebrate. Our pastry chef also makes delicious cakes (5 days' notice is required).

You can select extras for your booking by clicking here.

 

Do you have onsite parking?

We do indeed have onsite parking. This is on a 1st come 1st serve basis.

 

Do you offer electrical charging points?

Due to the layout of our car park, we don't offer electrical charging points. The nearest points will be Catterick & Asygarth .

https://www.yorkshiredales.org.uk/plan-your-visit/essential-information/ev-charging-points/

 

Do you have Ironing Boards in the rooms?

Ironing Boards can be brought to your room on request.
All of our rooms also have hair dryers.

Restaurant FAQs

Do we need to pay a deposit for a table reservation?

Guests of 7 and above are required to pay a £20 per person deposit for Sunday Lunch reservations. This is fully refundable if your reservation is cancelled 2 days prior to arrival
We would also require a deposit for all tables on "Special Days" such as Mother's Day & Christmas Day. See our RESTAURANT POLICY

 

What is the difference between your dining areas?

Our main dining room is a little more formal compared to our fish bar, bar & snug. All areas are very comfortable & most importantly, the menu & service is exactly the same throughout. View our DINING SPACES

 

Can we dine with our dog?

We do have 2 smaller dining areas that we allow dogs in- these are the snug & bar (not fish bar) if you are to reserve a table either online or over the phone, please mention you are bringing a dog so our team can ensure that a suitable table has been allocated. See our DOG POLICY

 

Can monetary value vouchers be used towards the restaurant?

Yes! Your monetary value vouchers are classed as "Heifer Money" and can be used towards accommodation & the restaurant (or both!) Please note, vouchers cannot be part redeemed

 

Do you cater for allergies?

We can generally adapt around 90% of our full menu to suit any allergies or dietary requirements. As every need is individual, we do recommend you calling beforehand to discuss your options with our team

 

Is Sunday Lunch served on an Evening?

No, Our Roast dinner is served on a Sunday lunch time only between 12pm and 2.15pm.

 

What time do your serve food

Our Restaurant opening times are
Monday – Friday 12pm till 2pm / 6pm till 9pm
Saturday – Sunday 12pm till 2.15pm / 6pm till 9pm

 

Other FAQs

Do you sell Gift Vouchers?

Yes, we have a selection of vouchers available which can be posted our in a luxury presentation box. 
Please use the following link for information See our VOUCHER PAGE

Do you have local Taxi information?

We are unable to book a Taxi for guests but have the details for the following companies:

Streetwise: (Mini Bus Options)
07919911677

Peacocks : (Mini Bus Options)
01969 650 212

MY Private Hire Leyburn
01969 623596

John Prior at J5 Taxi Service Bedale
07714 118474 or 07944 330525

Ure Cars, Bedale:
01677 448448

Ladybird Private Hire Masham
07843 693153

There is also a local community bus service that runs daily for current time tables please use the following link https://www.littlewhitebus.co.uk/timetables/

What is the nearest train station?

Darlington  28 miles
Northallerton  21.9 miles

 

 

Recommended on Tripadvisor Recommended on Tripadvisor AA Rosette award for clunary excellence AA Breakfast Award AA Silver 5 Star Award AA Pick of the Pubs

White Rose Awards WinnerMichelin GuideThe Good Food GuideHardensJohansens RecommendedTripadvisor Certificate of ExcellenceOpen Table Diners ChoiceOpen Table Diners ChoiceAA Five Star Restaurant with Rooms

Wensleydale Heifer Boutique Hotel and Restaurant